Central Stores Order Procedures

General Information

Central Stores provides the University of Connecticut at Storrs and off-campus locations with nearly 9,000 items: office, maintenance, and laboratory supplies. All orders are delivered unless customer pickup is requested. Items out of stock are automatically backordered and so noted on the packing list/invoice.

Note: We can sell only to University of Connecticut Departments and other Connecticut State Agencies.

View Products: Catalogs

New products are added throughout the year. Items provided by Central Stores are detailed in 3 different versions of our catalog.

Online Catalog Visit Online Catalog	The Online Catalog is available to all customers; no logon identification is required. This version of our catalog is the most up to date, including current pricing for those items currently in stock. (Pricing on stock items may change when new stock is brought in.) Special Order items show pricing as of the last purchase date. Pricing may be valid, but could be out of date if the last purchase was a while ago. For current pricing on a Special Order item, call 486-3627.
PDF Catalog Visit PDF Catalog	The PDF catalog is also available to all customers; no logon identification is required. This version of our catalog enables you to search the latest printed (hard copy) edition of the Central Stores Catalog online.
Printed Catalog	Central Stores normally prints a new catalog once a year. Prices in the printed catalog reflect costs at the time the catalog is created. Prices are subject to change without notice. If you have not received a printed copy of the Central Stores 2009 Catalog and need one, please complete and submit the Catalog (Hard Copy) Form.

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Order Online

Advantages to Ordering Online

The most efficient way to order products is via the Central Stores Online Ordering System. There are several advantages to Ordering Online. It shortens the normal delivery time of a mailed order by a day. Paperwork is reduced. There is no need to type a requisition or a transfer voucher, but customers may still print out a copy of their order. Placing orders this way also gives you access to an up-to-the-minute Online Catalog to find the items you need. In addition, Ordering Online is an easy way to track your department's ordering history. It is also secure as each user has a login Identification ("login ID") / password.

Request Login ID

To access the Central Stores Online Ordering System, you must have a login ID. To obtain a login ID, send an e-mail to kathleen.hood@uconn.edu. Information required includes name, phone number, department name, unit number (if not in Storrs, please provide the location), and a statement that you have signature authority to place orders online with Central Stores for your department. If you do not have signature authority, Central Stores requires an e-mail from the appropriate person confirming that you have permission to place orders online with Central Stores.

Please Do Not Share Login ID

If you would like to access to the Central Stores Online Ordering System, please request your own login ID. Login ID's should not be shared with others! Orders should not be placed under another person's name/login ID as this can cause problems if Central Stores needs to contact you about your order. It can also lead to delivery errors. Please let Central Stores know when a staff member has departed or when a staff member no longer has ordering responsibility so we may delete that person from our system. Send an e-mail to kathleen.hood@uconn.edu.

Online Ordering Guides / Tips

Requisitions and Transfer Vouchers

Supplies may also be ordered via a Requisition on Stores (forms BO-49 and BO-49a) or via a Transfer Voucher (form BO-20). Multiple items may be ordered on one Requisition or Transfer Voucher, but only one FRS code (account number) and only one "ship to" (building location) should be used. Orders may be mailed, faxed, or hand carried to Central Stores. Please mail to Unit 6114; the fax number is 486-3061. If ordering by fax, to avoid duplication, please do not also mail your order.

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Walk-In Service

The warehouse is located at 3 North Hillside Road, behind the Police Department. Warehouse walk-in service hours are 7:00 am to 4:30 pm, Monday through Friday. The office is staffed from 7:30 am to 5:00 pm. To place a walk-in order, please complete a Requisition or Transfer Voucher. Also, customers are welcome to take a look at any of our products in the warehouse.

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Backorders and Special Orders

Items out of stock are automatically backordered and so noted on the packing list/invoice. A backordered item is delivered to your department as soon as possible after the Central Stores Warehouse receives it from the vendor.

Special Order items are not regular stock items, but are available through regular Central Stores ordering procedures. These items are available at significant savings to the University. Special Order items are marked SPECIAL ORDER after the description in the printed catalog. When you place an order for a Special Order item, it is automatically backordered.

Special Order items show the pricing in the Online Catalog as of the last purchase date. Pricing may be valid, but could be out of date if the last purchase was a while ago. For current pricing on a Special Order item, please call 486-3627. Credits for returns of Special Order items are subject to vendors' restocking fees and/or shipping fees which are passed on to the returning department.

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Receiving Orders from Central Stores

Below are important guidelines to follow when receiving your orders from Central Stores.

• You or someone in your department is required to sign for all Central Stores orders. The driver will present a manifest for your signature. Signature is required. The Central Stores driver is not permitted to "drop off" your order without one. Please be sure to count the cartons before signing. The best time to rectify the occasional under or over shipment is when it occurs rather than days or weeks after you signed off on the delivery manifest.
• Check the contents of the cartons immediately. Sometimes customers call to tell us that certain items are missing from their order but later discover that members of their department removed the items from the carton before the order was checked in.
• Before calling Central Stores to check on the status of an order you think has not been delivered, please check with staff members in your department who may have received the order for you.
  
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Product Requests / Complaints