PICKUP AND DELIVERY

PICKUP

Central Stores provides on request, a pickup service for items to be shipped, recycling of printer/fax toner cartridges, and returns. Requests must be made by 4:30 pm for next day service. For emergency same day service requests, please call 486-6297.

PICK UP OF SHIPPING

Central Stores ships out packages every day, including Federal Express, UPS, and DHL. Shipping services include ground, standard overnight, overnight, and international. Items must be properly packaged, addressed, and accompanied by a Transfer Voucher (BO-20). Fully completed Transfer Vouchers must be firmly attached to the package. If required, the shipment must also include the air bill.

NOTE: Central Stores does not ship out Federal Express ground. Please call Federal Express directly for ground shipments.

For more particulars regarding shipping requirements, please visit shipping.

PICK UP OF RECYCLING PRINTER/FAX TONER CARTRIDGES

Used printer and fax toner cartridges should be returned to Central Stores for proper recycling. Recycling is good for the environment and beneficial to the University. Proceeds obtained from recycling printer and fax cartridges are used to offset the costs involved in recycling old University computers and other electronic equipment. Central Stores will pick up used printer and fax toner cartridges on lrequest. (Central Stores does not pick up copier toner cartridges—for more information, see Recycling.)

PICK UP OF RETURNS

Central Stores will pick up returns of products ordered from Central Stores. Please be sure to follow the procedure for returning Central Stores items.

Except as indicated for Corporate Express and Fisher Scientific, vendor returns to be shipped must be accompanied by a BO-800 form and a Transfer Voucher (BO-20).

CORPORATE EXPRESS RETURNS: Please visit the Corporate Express website, Program Procedures for complete instructions on returning items to Corporate Express.

FISHER SCIENTIFIC RETURNS, PLEASE NOTE: You must call Fisher Scientific, 1-800-766-7000, to request a Return of Goods Authorization Shipping Label. Once you have obtained the Return of Goods Authorization Shipping Label from Fisher, please affix it to the carton you are returning. Other than shipping your return to Fisher, Central Stores plays no role in the processing of your credit from Fisher. Please do NOT send your BO-800 vendor return paperwork to Central Stores as this is unnecessary and will only delay your obtaining the credit from Fisher. The BO-800 form for Fisher Scientific returns is for your department's use only. Please do not distribute copies of it to Central Stores.

***To return items not purchased through Central Stores, please refer to the Purchasing User's Manual,
Returned Goods Procedure***

PICK UP OF SHREDDING

Arrangements may be made with Central Stores for CONFIDENTIAL University documents to be picked up and shredded. Please note that shredding pickup is on Wednesdays. Your request will be included on the weekly Wednesday shredding pickup list, on a first come, first served basis.

PICK UP OF STORAGE ITEMS

Central Stores has storage space available that is heated, dry, and secure. The most common use for storage space is document storage. Central Stores will pick up your items for storage on request.

DELIVERY

Central Stores provides a routine delivery service to the University for materials and supplies ordered from Central Stores, the Document Production Center, and certain vendors, such as Corporate Express. Parcels and lots of up to five boxes are delivered daily. Freight deliveries are made weekly.

RECEIVING ORDERS FROM CENTRAL STORES

Below are important guidelines to follow when you receive orders from Central Stores.

• You or someone in your department is required to sign for all Central Stores orders. Signature is required; the Central Stores driver is not permitted to "drop off" your order without a signature. The driver will present a manifest for your signature. Please note that by signing the manifest, you are not only verifying that you received the order, but also that you received the specific number of cartons stated on the manifest. Be sure to count the cartons before signing. It is easiest and most efficient to rectify the occasional under or over shipment when it occurs, as opposed to days or weeks after you signed for the delivery.
• Check the contents of the cartons immediately. We sometimes receive calls from customers who indicate certain items are missing from their order only to later discover that members of their department removed them from the carton(s) before the order was checked in.
• Before calling Central Stores to check on the status of an order you think has not been delivered, please be sure to check with staff members in your department who may have received the order for you. We sometimes receive calls from customers asking us to track an order, only to discover that the order was already delivered days or weeks ago.
• Also, when you call us to check on the status of your delivery, be sure to have your order number handy. Or, if you did not place the order via the Central Stores Internet Ordering System, and do not know the order number, please have your transfer voucher or requisition number handy. Central Stores needs this information to track the status of your order in our system.

Central Stores is always happy to answer any questions you may have. Just call our main number, 486-3626.