RETURNS TO CENTRAL STORES

If you ordered an item that you need to return to Central Stores, please follow the procedure listed below.

1. Complete a Transfer Voucher (BO-20) for Credit.
   • Reference the original order number and/or attach a copy of the packing list to the Transfer Voucher for Credit.
   • Reference the Central Stores item number of the product you are returning.
   • State the reason for the return.
2. Attach the Transfer Voucher for Credit to the item being returned. If you need Central Stores to pick up the item, please submit the online Pick Up Request Form.

If you have a complaint regarding items obtained through Central Stores, please complete and forward the online
Stock Item Complaint Form, CS-150.

Please note that a credit for return of a Special Order item is subject to the vendor's terms for that item. As such, credits for returns of Special Order items will be subject to vendors' restocking fees and/or shipping fees which will be passed on to the returning department.

Also, please understand that Central Stores can not take back printer, fax, or copier cartridges
if the strip on the cartridge has already been removed. *

* Exception: You ordered the correct cartridge, removed the strip and discovered that the cartridge is defective.

To return items not purchased through Central Stores,
please refer to the Purchasing User's Manual, Returned Goods Procedure.